If you are later than 15 minutes to your appointment please understand that you will be charged a late cancellation fee (half of the full session fee according to the fee schedule) and will have to reschedule your appointment at the next available time. If you miss more than one evening appointment you will not be scheduled for another appointment after 3pm.
Clients requesting Saturday appointments will be required to pay via credit/debit card no later than Friday by 12pm before the scheduled appointment. You will be responsible for the copay according to the rules of your health plan or EAP. Private pay clients will be charged the full session fee as listed on the fee schedule. If you do not show or contact Family First Counseling the card on file will still be charged and no refund will be issued.
If an appointment is missed on a Saturday without proper notification we will no longer be able to schedule you for Saturday appointments. NO EXCEPTIONS.